Privacy Policy

Last modified: August 7th, 2021.

We also believe your data should be private by default. This means that your PodQueue playlists and everything you add to them will default to a “private” privacy setting so that only you can see your data.

The rest of this document will detail the information we do collect so that we can provide our service to users.

What Information Do We Collect?

We try to collect only the information necessary to render our service to users.

Account Information

We ask for and retain users’ email addresses in order to associate them with an account and provide notifications and password recovery services. We do not disclose this information to third parties for any purposes other than those necessary to provide the requested services (for example, your email address will be used with Amazon’s Simple Email Service when sending you account service emails).

Billing Information

We do not directly collect or store financial information such as credit card numbers; this information is collected and stored by our third party payment processing company, Stripe. Use and storage of this billing information is governed by their terms of service and privacy policy. We may, upon request, access some of this information in order to assist with billing inquiries or account recovery when email-based recovery is unavailable.

IP Address Information & Automatically-Collected Information

We log IP addresses alongside requests to facilitate debugging and security measures. When an application error occurs, we may also log additional information automatically shared by your browser such as operating system and browser version. We also log this additional information during authentication attempts for account security purposes.

Cookies

We use first-party cookies to associate your browser with your account. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: allaboutcookies.org.

Voluntary Correspondence

When you write to PodQueue with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

Information We Do Not Collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

When do we access or share your information?

We do not currently share or plan to share either private or anonymized user data with third parties for marketing or unrelated purposes. Our default practice is to not access your information. The only times we’ll ever access or share your info are:

To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. You can view the list of third-party services we use here. Having subprocessors means we are using technology to access your data. No human looks at your data for these purposes unless an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases and when they happen, we look for root cause solutions as much as possible to avoid them from reoccurring.

To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.

To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.

When required under applicable law.

PodQueue, LLC is a US company and all data infrastructure are located in the US.

• If US law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. In the event a government authority outside the US approaches PodQueue with a request, our default stance is to refuse unless the US government compels us to comply through procedures outlined in a mutual legal assistance treaty or agreement. We have never received a National Security Letter or Foreign Intelligence Surveillance Act (FISA) order.
• Similarly, if PodQueue receives a request to preserve data, we refuse unless compelled by either the US Federal Stored Communications Act, 18 U.S.C. Section 2703(f) or a properly served US subpoena for civil matters. In both of these situations, we have to comply. In these situations, we notify affected customers as soon as possible unless we are legally prohibited from doing so. We do not share preserved data unless absolutely required under the Stored Communications Act or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we destroy any preserved copies we made of customer data once the preservation period lapses.
• If we get an informal request from any person, organization, or entity, we do not assist. If you are an account owner who wants to export data from their accounts, you can do so directly from your account settings page.
• If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we only share the bare minimum needed such as billing addresses and tax exemption information.

Finally, if PodQueue, LLC is acquired by or merged with another company—we don’t plan on that, but if it happens—we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Changes & Questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@podqueue.fm and we’ll be happy to answer them!